Frequently Asked Questions

At K & R Security, we know choosing the right fire and security systems can raise a lot of questions. From CCTV installation to fire alarm maintenance, customers often want clear answers before making decisions. That’s why we’ve created this comprehensive FAQ guide covering everything from intruder alarms and access control systems to fire safety solutions and maintenance contracts.

Whether you’re a homeowner looking for peace of mind or a business owner needing compliance with British Standards, you’ll find the answers here.

1. What types of security systems do you install?

"We provide a wide range of fire and security systems, including CCTV systems, intruder alarms, fire alarms, door access control, and full fire safety solutions. Each system is tailored to meet the specific needs of your home or business."

2. Do you work with both homes and businesses?

"Yes. We supply, install, and maintain systems for both domestic properties and commercial businesses. Whether it’s a small residential alarm or a full commercial fire protection system, we have the right solution."

3. How do I know which security system is right for me?

"Our team carries out a free site survey and system health check to assess your property and recommend the most suitable security solutions. We consider your property type, level of risk, and compliance requirements before making recommendations."

4. Do your CCTV systems record in high quality?

"Yes. We use industry-leading CCTV systems such as Hikvision and Dahua, which provide excellent image quality, smart analytics, and reliable recording — giving you peace of mind that every detail is captured."

5. Are your fire alarms compliant with UK standards?

"Absolutely. Our fire alarm systems are designed and installed to meet British Standards (BS 5839) and other relevant regulations. This ensures your property remains compliant and safe."

6. Can I control my intruder alarm from my smartphone?

"Yes. Our Pyronix Enforcer intruder alarms allow you to monitor and control your alarm system directly from your phone, offering convenience and extra security wherever you are."

7. What is an access control system and why do I need one?

"Access control systems let you decide who can enter your property and when. They’re ideal for offices, warehouses, and high-security sites, helping you manage safety, prevent unauthorised entry, and protect staff and assets."

8. Do you offer fire safety systems for businesses?

"Yes. We install and maintain a full range of fire safety systems, including emergency lighting, fire extinguishers, fire alarms, and fire risk assessments. These are essential for protecting staff, customers, and property."

9. What are the benefits of having a maintenance contract?

10. How often should my security system be serviced?

"Most CCTV systems, fire alarms, and intruder alarms should be checked at least once a year. For higher-risk sites or commercial properties, we recommend more frequent inspections through our Plus or Premium maintenance packages."

11. Do you provide 24/7 emergency support?

"Yes. Our maintenance clients receive 24/7 priority support, ensuring that if your alarm system or fire protection system develops a fault, we can respond quickly to keep you secure."

12. Can you upgrade my existing security system?

"Of course. If you already have CCTV, fire alarms, or access control systems in place, we can upgrade them to the latest technology, helping you improve safety and compliance without starting from scratch."

13. What happens if my fire alarm or CCTV system fails?

"With a maintenance contract, our engineers can quickly diagnose and repair issues. Many of our systems also allow for remote monitoring, so faults can often be identified and fixed before they become major problems."

14. Do you install burglar alarms as well as fire alarms?

"Yes. We specialise in both burglar alarms (intruder alarms) for theft prevention and fire alarm systems for fire protection, ensuring your property is fully covered."

15. Are your engineers qualified and accredited?

"Yes. All of our engineers are fully trained and accredited to install and maintain fire and security systems in line with NSI and BAFE standards, giving you confidence that your systems are in expert hands."

16. How quickly can you install a new security system?

"Timescales vary depending on the size of the project. For smaller home alarm systems or CCTV installations, we can usually complete the work quickly. Larger commercial fire and security projects may take longer, but we always agree timelines in advance."

17. Will having a security system lower my insurance costs?

"In many cases, yes. Insurers often reduce premiums for properties fitted with approved CCTV systems, fire alarms, and intruder alarms, as they significantly reduce risk."

18. Do you provide ongoing maintenance even if you didn’t install the system?

"Yes. We can take over the maintenance and servicing of most existing security systems, even if they weren’t originally installed by us."

19. Can you design a bespoke security solution for my business?

"Absolutely. We provide tailored security solutions to meet the specific needs of your property, whether that’s fire protection for a school, access control for an office, or a comprehensive CCTV system for a warehouse."

20. Why should I choose K & R Security?

"We combine years of experience with advanced fire and security technology, clear pricing, and exceptional customer service. From system design and installation to ongoing maintenance, we’re committed to safeguarding what matters most to you."

Ask Us Anything

Still have questions about our CCTV systems, fire alarms, burglar alarms, access control, or security maintenance packages? Our expert team is here to help.

We offer free site surveys, compliance checks, and tailored security solutions to fit every property type. With 24/7 support and a proven reputation for excellence, K & R Security is your trusted partner in keeping homes and businesses safe.

📞 Please feel free to call us today on 07467 353164 or 📩 email enquiries@kr-security.co.uk to schedule your complimentary consultation.